The built-in operating system behind every placement.
Every Strategic Support Partner walks into your business carrying a documented Sphere Playbook for the role they own. The playbook is the operating manual: how the work gets done, what good looks like, what success looks like in numbers, and when to escalate.
Four sections. Every role. No exceptions.
This structure is the same in every Sphere Playbook we build. The detail varies by role. The structure does not.
How the work actually gets done.
Step-by-step workflows, templates, decision rules, and escalation paths. Documented to the level a new Strategic Support Partner can pick up the role within 14 days.
What good looks like.
Response time windows, accuracy benchmarks, tone of voice, and acceptable output ranges. The Sphere Standard your Strategic Support Partner is held to.
The numbers we measure weekly.
What signals working, what signals slipping. You see the same scorecard your Strategic Support Partner sees. No black boxes.
What gets escalated, not decided.
Defined upfront so your Strategic Support Partner never makes a call above their authority, and never wastes your time on calls below it.
Anyone can hire from the same talent pool. The documented playbook is the hard part.
Anyone can post a job on LinkedIn. Anyone can run a Filipino recruiting funnel. What no one easily builds is a documented operating standard for every role they place. The playbook is the difference between deploying a person and deploying a system.
Years of operating reality, documented
Built from running our own staffing company first. Every workflow was tested under real load before it became a playbook.
Trained before they start, not after
Every Strategic Support Partner is trained against the playbook before day one. The 14-day start is real because the training is done before the work begins.
Day 1 standard equals day 91 standard
The playbook locks the operating standard. No quality drift over time because the standard lives in the playbook, not in any one person's memory.
Replacement without restart
If we replace a Strategic Support Partner, the new one is trained on the same playbook. You don't lose institutional knowledge because the institution lives in the playbook.
Want to see a real Sphere Playbook?
Schedule a free consultation and we'll walk you through a redacted Sphere Playbook for the role most relevant to your business. You'll see exactly what a Strategic Support Partner will walk into your business with.
Schedule a free consultation →Keep exploring SphereAssist
Common questions
What is the Sphere Standard?
The Sphere Standard is the operating system behind every placement: how we vet, match, onboard, document, and manage your Strategic Support Partner so the role works and keeps working.
What is the Sphere Playbook?
The Sphere Playbook is the documented set of processes and standards for the role, so your Strategic Support Partner is not starting from a blank page and knowledge does not walk out the door.
What is the replacement guarantee?
If a Strategic Support Partner is not the right fit, we replace them without making you restart your onboarding from scratch.