From first call to working Strategic Support Partner in 14 days.
Six steps. Documented. Repeatable. Every client follows the same path because every Sphere Match starts from the same standard.
Discovery call
30 minutes. We learn your business, your goals, and the role you need filled.
Day 0Role definition and metrics
We define the role scope, the metrics that matter, and what success looks like from day one.
Day 1 to 3Sphere Match
We source, screen, and shortlist the best-fit Strategic Support Partner from our pre-vetted Sphere Team.
Day 3 to 7Go live
Your Strategic Support Partner is in the business, accountable to written metrics, backed by the replacement guarantee.
Day 14Continuous review
Weekly check-ins, monthly performance reviews, and ongoing coaching to keep the work sharp.
OngoingThe world's #1 offshore talent market for English-speaking professionals.
This isn't a cost play. It's the most established, highest-quality offshore talent infrastructure on the planet.
1.5M+ BPO professionals
Active offshore workforce, the largest in the world.
Top-tier pre-vetted talent
Every Strategic Support Partner passes multi-stage screening before they enter the Sphere Match pool. Quality over commodity.
#3 largest English-speaking country
Globally. With deep cultural alignment to US business norms.
2 to 4 year average tenure
Filipino talent is known for strong work ethic and loyalty in well-structured roles.
Common questions before the discovery call.
How fast can you actually start?
14 days from discovery call to your SSP's first working day. For roles where we have an existing Sphere Playbook, the timeline is firm. For custom playbooks, we tell you upfront whether 14 days is realistic for the specific scope.
What happens if my Strategic Support Partner underperforms?
Our replacement guarantee covers it. If your Strategic Support Partner misses the Sphere Standard documented in their playbook, we replace at no extra cost. The new one is matched, playbook-trained, and onboarded into your workflow without restarting your monthly fee clock.
Do I get to interview the Strategic Support Partner before they start?
Yes. The Sphere Match process delivers a shortlist of pre-vetted candidates. You meet them, ask anything you want, and confirm the fit before they start.
What if I need more than one Strategic Support Partner?
Most clients start with one and add more as the business grows. There is no contractual ceiling. As long as we have a Sphere Playbook for the role you need, we can start in 14 days.